FAQs

How long does shipping take? Orders are typically processed within 24–48 hours and delivered within 6-12 business days depending on your location. Do you provide tracking information? Yes. As soon as your order is shipped, you’ll receive a tracking number via email so you can follow your delivery in real time. Do you ship worldwide? Yes, we ship internationally. Delivery times may vary depending on the destination country. What payment methods do you accept? We accept all major credit/debit cards and secure online payment methods supported by Shopify. Can I cancel or change my order? You can request changes or cancellation within 12 hours of placing your order. After that, your order may already be processed. Are your products high quality? Yes, we carefully select and test our products to ensure good quality and customer satisfaction. What if the product I receive is damaged or wrong? If you receive a damaged or incorrect item, contact us within 48 hours and we’ll resolve it immediately. Do you offer refunds? Yes, we offer refunds on eligible items if requested within 7–14 days of delivery, depending on the product condition. How do I request a refund? Simply contact our support team with your order details, and we’ll guide you through the process. How can I contact you? You can reach our support team via email (vivorcollective@gmail.com). We usually respond within 24 hours.